At Maison Royale we want you to be delighted every time you shop with us so we’ve made our returns policy simple.
If for any reason you are unhappy with your purchase, return it to us in its original packaging and an unused condition within 14 days for an exchange or refund. Please note that you will be issued with a credit note for any items returned after this time.
Prior to returning an item please feel free to contact us if we may assist you with the process.
Please ensure items have all original packaging and are packaged securely and sufficiently to withstand delivery. Failure to do so may result in Maison Royale being unable to refund you. We recommend that you use an insured, registered delivery service and keep the receipt as we cannot accept liability for goods lost or damaged in transit. Unless the item is faulty, it is returned at your own cost. This does not affect your statutory rights.
Refunds will be processed within 48 hours of receiving the returned goods.
We do not accept returns on personalised items, unless they are faulty.
If your item arrives damaged please contact us within 24 hours of receipt, after 24 hours we will not be held responsible for any faults or damages reported.
Return Items to:
48 Cornmill Centre